Role purpose:

The Modern Workplace Engineer is responsible for owning and advancing Tresorit’s secure end-user computing environment, ensuring a seamless, resilient, and security-first digital workplace experience. The role combines engineering expertise across the Microsoft Modern Workplace stack with operational accountability for endpoint management, SaaS governance, and user support.

A key focus of the position is maintaining continuous audit readiness in alignment with ISO 27001 and NIS2 expectations, particularly across asset management, identity-driven access controls, and service lifecycle governance. The role ensures that all workplace technologies, devices, and SaaS services are managed in a standardized, compliant, and cost-efficient manner, while supporting business agility.

Acting at the intersection of engineering, operations, and governance, the Modern Workplace Engineer drives both platform maturity and day-to-day service excellence, with a strong emphasis on Zero Trust principles and secure-by-design operations.

Primary responsibilities

Delivery

• Own and continuously evolve the Modern Workplace/EUC ecosystem, with a strong focus on Microsoft technologies (Intune, Autopilot, Entra ID, M365 E5 stack) in a hybrid environment.
• Participate in the implementation and maintenance of secure endpoint management capabilities, including provisioning, configuration baselines, compliance enforcement, and device lifecycle automation.
• Establish and maintain end-to-end asset management processes (hardware and software), ensuring accuracy, traceability, and compliance with ISO 27001 and NIS2 requirements.
• Drive SaaS governance practices, including maintaining a centralized SaaS inventory, ensuring visibility of usage, ownership, integrations, and associated risks.
• Manage licenses and subscriptions across M365 and other SaaS platforms, including allocation, optimization, renewal tracking, and cost control, while supporting billing and financial reconciliation processes as required.
• Ensure continuous audit readiness by maintaining high-quality documentation, evidence collection, and process adherence across workplace services, assets, and SaaS platforms.
• Actively manage and prioritize the operational support queue, ensuring efficient handling and resolution of incidents, service requests, and user issues with a strong focus on user experience.
• Provide advanced troubleshooting and root cause analysis across endpoint, identity, and SaaS-related issues.
• Leverage Jira and Confluence at an advanced level to standardize workflows, enforce process consistency, maintain structured knowledge bases, and support reporting and audit traceability.
• Collaborate with Security and Infrastructure personnel and other engineering teams as required to enforce Zero Trust principles, including strong authentication, conditional access, endpoint compliance, and least privilege access models.
• Contribute to the design and enforcement of workplace security baselines and policies aligned with Tresorit’s overall security posture and regulatory obligations.
• Support integration with broader infrastructure components, including Azure IaaS environments and network solutions (e.g., Meraki), ensuring seamless and secure connectivity.
• Continuously identify and implement automation and optimization opportunities across workplace operations, onboarding/offboarding, and service delivery processes.

Collaboration

• learn the different points of view of each team member and exert a win-win solution when collaborating
• learn the different points of view of the departments and exert a win-win solution when collaborating

Process improvement

• throughout the operative assignments and/or projects/tasks execution processes, to look for and communicate possibilities of changes to enhance the function’s performance, increase productivity and inner customer satisfaction, in line with company goals

Self-leadership

• have a personal vision and work for it day by day in co-operation with the team leader
• learn continuously about the professional field and the company’s business-, functional- and people-oriented knowledge and events
• self-assessment and communication to the team leader of professional and human needs (behavior, emotions, thoughts) to achieve continuous high performance
• Enhance department and organization reputation by accepting ownership for accomplishing new and different requests on time, exploring opportunities to add value to job accomplishments
• Report progresses and critical issues to the team lead and/or affected departments
• Interact effectively with other company leaders, teams and stakeholders to collectively meet business goals and growth objectives
• Prepare ad-hoc tasks upon his/her superior’s, and only superior’s request
• Learn to communicate professional information into sound business language so people of all levels can understand.
• Protect organization's value by keeping information confidential.

Desired qualifications and skills

• Strong hands-on experience (>5y) with Microsoft Modern Workplace technologies (Intune, Autopilot, Entra ID, M365 ecosystem, ideally E5 capabilities).
• Proven experience in endpoint management, device lifecycle automation, and policy-driven configuration in a security-conscious environment.
• Solid understanding of asset management, SaaS governance, and license/subscription management practices in enterprise environments.
• Practical experience with audit and compliance frameworks, particularly ISO 27001 and familiarity with NIS2 expectations.
• Working knowledge of ITIL v3 principles (certification is not required, but operational experience is expected).
• Advanced expertise in Jira and Confluence, including workflow design, process standardization, and documentation governance.
• Experience with Azure IaaS and cloud infrastructure concepts is an advantage.
• Familiarity with Meraki networking environments is a plus.
• Strong analytical and troubleshooting capabilities, with the ability to investigate and resolve complex, cross-domain issues.
• Ability to balance engineering ownership with operational responsibilities, including active queue management and user-facing support.
• Strong communication and stakeholder management skills, with the ability to operate across technical and business domains.

KPIs

• Reporting/data accuracy
• Deadline accuracy

Scope of authority

• Learning & development budget: self-assessment

Required Competency

System thinking

• Strategic/operational thinking – sees over the area's and team's goals and elements affecting his/her tasks as well as the ones that his/her task has effect on.
• Proactivity – executes his/her tasks by keeping in mind the possibilities and risks and acts by taking advantages of/avoiding those.
• Decision making – makes decision after taking into consideration and evaluating most potential factors, chooses the best option, communicates the reasons to the stakeholders, and stays consequent to it.

Efficiency & result orientation

• Planning & organization – executes his/her tasks in time with the adequate prioritization.
• Reliability – one can count on him/her both professionally (quality and quantity of the work, deadlines) and personally (co-operation).
• Delegation – asks for help from his/her colleagues and superiors, if needed.

Teamwork

• Inspiration – his/her passion is inspiring his/her colleagues.
• Assertiveness, empathy – recognizes and handles the situations that expect assertiveness or empathy/bringing the other to the fore.
• Honesty & Support – through help he/she provides support to his/her colleagues.

Ownership & drive

• Responsibility – takes responsibility for his/her work and its result.
• Drive – is ready to drive actions to reach high professional standards.
• Impact – his/her presence, behavior and work have a good impact on the progress of the results and on the co-operation with the colleagues.

Growth mindset & development

• Curiosity, openness – he/she considers the changes as an opportunity to learn and grow that can benefit his/her professionalism and him/herself, as well.
• Self-development – searches the opportunities for professional development.
• Change management – follow the new expectations caused by the change with commitment.