You keep our platform in top form.
Paint the future yellow.
Digital Employee Experience Manager
70-100%, Bern or Lausanne and home office
Are you ready to shape the digital working world of tomorrow? Then bring your skills to us at Swiss Post to help shape the digital transformation of the workplace and create a first-class employee experience. With you on board, we can take the digital employee experience to a whole new level!
How you make a difference
- You develop and establish user-centric “personas” in the digital workplace based on qualitative and quantitative analysis of needs, behaviours and motivation.
- You shape the digital employee journey from onboarding to offboarding based on data, identify pain points, develop solutions and continuously optimize critical touchpoints to create a good employee experience.
- You analyse the digital user experience of our employees with the help of feedback and digital tools and, based on this, develop targeted improvements for an effective and user-friendly digital workplace. You use data and feedback to evaluate the effectiveness of initiatives and continuously propose improvements.
- Together with internal specialists, you identify and analyse critical points relating to the digital employee experience and develop services to sustainably improve them.
- In close cooperation with IT, HR and other units, you ensure the appropriate implementation of digital solutions, provide well-founded recommendations and involve yourself actively in projects.
- You ensure that communication with users of digital services is clear, understandable and appropriate to the target group.
What you have to offer
- You have a university degree in business administration, business informatics or a similar qualification with proven experience in customer/user experience management, digital transformation and project management.
- Your expertise in quantitative and qualitative user research and in usability enables you to develop precise, data-based and relevant personas and journeys.
- Agile working, a structured approach and data-based decisions are part of your everyday working life.
- Your ability to grasp things quickly helps you to understand complex relationships and find creative solutions.
- You win over stakeholders at all levels with your clear and persuasive communication and you feel comfortable at the interface between business and IT.
- You have a good spoken and written command of German and French and good proficiency in English.
We do not accept dossiers from recruitment agencies for this position.
We offer a fair salary of between CHF 113'000- 128'000 per year (100% employment level), depending on experience and skills. Talented people with different skills are also welcome to apply. In such cases your salary may be slightly below or above the range
Help us transform our company into the “Swiss Post of tomorrow”! Become part of what the Universal Postal Union has designated the best postal service in the world. We look forward to receiving your application.
What we have to offer
You'll enjoy attractive additional benefits:
Six weeks' holiday
18 weeks of maternity leave and 4 weeks of leave for the second parent, with a contribution to supplementary family childcare.
Staff vouchers to the value of CHF 500 annually
Work up to 20 days a year in an EU or EFTA country
Your application process
Paint the future yellow
Contact
Questions about the position
Abyramie Duruz
Lead Digital Employee Experience
Philippe Allenbach
People & Transformation Lead – Modern Work
Questions about your application
Valerie Tran
Recruiting
Jobdetails
Employment level
70-100%, Permanent
Reference number
70679
Annual gross salary at 100%
CHF 113'000- 128'000
Effective salary may differ from this salary range depending on experience and skills
Job location(s)
Bern or Lausanne and home office
Swiss Post unit
Informatik / Technologie
We value diversity and inclusion, regardless of social identity, sexual orientation, religion and ideology, physical and mental disability, gender, ethnicity, nationality, or age. We are committed to fostering a welcoming environment that celebrates all forms of diversity, including those not explicitly mentioned.
Swiss Post as a company – Progress, development and digitization
We do our utmost to make everyday life even easier for our customers in the future. Be it in the communication, logistics, retail financial or passenger transport market, Swiss Post offers private and business customers high-quality products and services. By developing innovative dialogue, document and e-business solutions, we connect the physical and digital worlds. In terms of modern technologies, we are one of the world’s leading postal companies. Our commitment to sustainability is embedded into everyday corporate culture at Swiss Post. We operate according to a clear set of principles and take our social, environmental and economic responsibilities seriously.
IT/Technology
As the driving force behind digitization, the Informatics/Technology function unit has an influence on the whole of Swiss Post and is an important partner in its success. We go beyond core IT tasks and empower the company in its digital transformation. We use the latest technologies and work to advance agile, bimodal and embedded IT innovations. We develop new, secure business models and ensure that Swiss Post has a modern, high-performing ICT infrastructure. In addition, we are committed to the issue of sustainability: our headquarters in Bern have been awarded two certificates for sustainability. All newly built logistics centers meet the Gold sustainability standard at a minimum.
Find out more about the unitFurther vacancies
Digital Employee Experience Manager:in
Information technology | Applicants with professional experience
| Swiss Post
Mitarbeiter:in Fachsupport interne digitale Kanäle
Information technology | Applicants with professional experience
| Swiss Post
Digital Employee Experience Manager
Information technology | Applicants with professional experience
| Swiss Post
