You help us digitize Swiss Post.
Paint the future yellow.
Senior Digital Employee Experience Specialist
70-100%, Bern and home office
Are you ready to actively shape the digital working world of tomorrow? With us, you have the opportunity to drive forward the digital transformation of the workplace and create an outstanding employee experience. Your expertise makes the difference – you develop solutions that make our employees' everyday work easier, smarter and more inspiring.
You bring our employees' digital experiences to life.
How you make a difference
- As a digital employee experience expert, you continuously analyse the digital user experience and develop improvements based on data and feedback.
- Together with internal specialists, you identify critical points in everyday digital work and develop suitable services and solutions.
- In close cooperation with IT, HR and other units, you ensure that digital solutions are integrated smoothly and provide sound recommendations for action.
- You shape the digital employee journey from onboarding to offboarding in a user-centric and data-driven way by analysing touchpoints and eliminating pain points.
- To gain a better understanding of target groups, you develop personas based on qualitative and quantitative analyses and keep them up to date.
- You simplify communication with different user groups and support them with targeted training and information services.
What you have to offer
- You have a degree in business administration, business informatics or a comparable qualification as well as several years of experience in digital transformation, requirements engineering and project management.
- You have already successfully taken on advisory roles in projects and know how to work and communicate within major corporations across different levels, departments and companies.
- Your experience allows you to quickly familiarize yourself with new areas of responsibility and contribute to the digital employee experience.
- You are familiar with agile working methods, work in a methodical and data-driven manner, recognize complex relationships and find creative solutions.
- Your expertise in quantitative and qualitative user research and in usability enables you to develop precise, data-driven and relevant personas and journeys.
- You have a good written and spoken command of German and good proficiency in English. Each additional national language is a plus.
We do not accept dossiers from recruitment agencies for this position.
We offer a fair salary of between CHF 110'000 - 125'000 per year (100% employment level), depending on experience and skills. Talented people with different skills are also welcome to apply. In such cases your salary may be slightly below or above the range
Roll up your sleeves and become part of our success story! The Universal Postal Union once again named Swiss Post the world champion in 2024. We look forward to receiving your application.
What we have to offer
You'll enjoy attractive additional benefits:
Six weeks' holiday
18 weeks of maternity leave and 4 weeks of leave for the second parent, with a contribution to supplementary family childcare.
Mobile and flexible working, home office, third place, part-time work
Half Fare Travelcard, commuter bonus or GA Travelcard coupon, PubliBike subscription for 20 francs per year
Staff vouchers to the value of CHF 500 annually
Work up to 20 days a year in an EU or EFTA country
Your application process
Paint the future yellow
Contact
Questions about your application
Valerie Tran
Recruiting
Jobdetails
Employment level
70-100%, Permanent
Reference number
72753
Annual gross salary at 100%
CHF 110'000 - 125'000
Effective salary may differ from this salary range depending on experience and skills
Job location(s)
Bern and home office
Swiss Post unit
Informatik / Technologie
We value diversity and inclusion, regardless of social identity, sexual orientation, religion and ideology, physical and mental disability, gender, ethnicity, nationality, or age. We are committed to fostering a welcoming environment that celebrates all forms of diversity, including those not explicitly mentioned.
Swiss Post as a company – Progress, development and digitization
We do our utmost to make everyday life even easier for our customers in the future. Be it in the communication, logistics, retail financial or passenger transport market, Swiss Post offers private and business customers high-quality products and services. By developing innovative dialogue, document and e-business solutions, we connect the physical and digital worlds. In terms of modern technologies, we are one of the world’s leading postal companies. Our commitment to sustainability is embedded into everyday corporate culture at Swiss Post. We operate according to a clear set of principles and take our social, environmental and economic responsibilities seriously.
IT/Technology
As the driving force behind digitization, the Informatics/Technology function unit has an influence on the whole of Swiss Post and is an important partner in its success. We go beyond core IT tasks and empower the company in its digital transformation. We use the latest technologies and work to advance agile, bimodal and embedded IT innovations. We develop new, secure business models and ensure that Swiss Post has a modern, high-performing ICT infrastructure. In addition, we are committed to the issue of sustainability: our headquarters in Bern have been awarded two certificates for sustainability. All newly built logistics centers meet the Gold sustainability standard at a minimum.
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