Customer Success Engineer
80-100%, Glattbrugg
SwissSign is a recognised trust service provider (TSP) and leading provider of digital certificates, electronic signature solutions and identity services. SwissSign protects all of your data according to the highest security standards. Digital certificates enable customer authentication and encrypted data transmission, thus protecting digital services against unauthorised accesses. Using our electronic signature solutions, customers can conclude legally valid business transactions online at any time. Identity services like SwissID provide public authorities, insurance providers, banks and other online services with a certified identification process, enabling simple and efficient customer onboarding. SwissSign is a data security specialist by Swiss Post.
As part of the delivery team, it will be up to you to understand which solution fits best customer requirements, propose implementation concept and execute it, coordinate effort with our development team and ensure delivery quality and time constraints.
As Customer Success Engineer, you have a mix of both technical and human skills allowing you performing a unique blend of human interactions and tech support. You will be a keystone on which a customer can rely to lead its project to success. This starts from pre-sales activities to understand customer needs to the implementation of it for a successful go live. But your task will continue long after the go live as you will be the key contact for any further support, requirement or business analysis. You will join a small but fast-growing team that serves our customers mainly in Switzerland but with international connection. Very active in the financial industries, you will evolve in a highly regulated context for demanding customers where you sense of initiative and result oriented mindset would make the difference.
How you make a difference
- Technical presales activities along with the sales team (meeting and RFP)
- Project management and consulting
- On-prem architecture definition
- Manage product installation, support and maintenance
- Translation of business needs to technical feature with product managers
- Work to improve and promote customer retention
What you have to offer
- University/technical college degree in computer science or comparable
- 8+ years of professional software implementation
- 5+ years of project management and customer facing missions
- Proven proficiency with Docker and Kubernetes
- Proven proficiency with PKI and network concept
- Proven proficiency of project management
- Trust budling mindset and problem-solving oriented
- Good written and verbal communication skills in French or German and English
What we have to offer
You'll enjoy attractive additional benefits:
- Flexible working models
- Modern working environment with a great deal of start-up spirit
- Five weeks of holidays
- Excellent transport connections (S-Bahn, tram and bus) of our location
- Health promotion is important to us. All employees have a modern, height-adjustable workstation. Every week a selection of fruit is available for free
Jobdetails
Employment level
80-100%, Permanent
Swiss Post unit
Swiss Sign AG
Job location(s)
Glattbrugg
We value diversity and inclusion, regardless of social identity, sexual orientation, religion and ideology, ability, gender, ethnicity, nationality, or age. We are committed to fostering a welcoming environment that celebrates all forms of diversity, including those not explicitly mentioned.
Swiss Post as a company – Progress, development and digitization
We do our utmost to make everyday life even easier for our customers in the future. Be it in the communication, logistics, retail financial or passenger transport market, Swiss Post offers private and business customers high-quality products and services. By developing innovative dialogue, document and e-business solutions, we connect the physical and digital worlds. In terms of modern technologies, we are one of the world’s leading postal companies. Our commitment to sustainability is embedded into everyday corporate culture at Swiss Post. We operate according to a clear set of principles and take our social, environmental and economic responsibilities seriously.
Swiss Sign AG
SwissSign is a data security specialist by Swiss Post. We offer identity services under the SwissID brand and certificate services under the SwissSign brand. With SwissID, we are creating Switzerland's digital identity, which enables simple and secure access to the online world. Electronic certificates encrypt data and provide protection against unauthorized access. As a Swiss Trust Service Provider (TSP), we secure all data in accordance with the highest security standards.
